Frequently Asked Questions
Where is my order?
You will get an email with your tracking number once your order is dispatched.
How do I contact customer service?
Please email customerservice@theschooloflife.com with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 24 working hours. Please note emails are not monitored at the weekend.
How much does delivery cost?
Check out our delivery policy here.
Exact delivery costs will be calculated at checkout.
We offer free UK delivery over £40.
What is your returns policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
To start a return, visit our returns portal.
What can I do if my item was damaged or faulty when delivered?
If you think your order has been lost, or have received damaged goods, you will need to contact customer service within 1 month of purchase. Queries raised after this point will not be investigated and you will not be eligible for a refund or replacement.
What is the cut-off for next day delivery for the UK?
For next day delivery in the UK, please order by 12pm.
What can I do if I think my order has been lost?
If your order has been lost or was unable to be delivered to you please contact us after 5 days (for UK orders) and after 2 weeks (for international orders). Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt.
I made an error when entering my shipping details, can I please correct this?
Our packing and shipping process is extremely efficient. Once your order has been placed, it will be in progress and there is no way to alter shipping details. Please take care to ensure your shipping details are correct. If your parcel is unable to be delivered due to an incorrect address given, we may feel it necessary to refund your order rather than reattempting delivery.
I have teenagers/children and want to know which of your card sets and books I could purchase for them.
Check out our Young Philosophers collection for all items suitable for children and teenagers.
The item I want is out of stock, what can I do?
For out of stock items please do continue to check back as we are regularly re-stocking items. You can also visit www.theschooloflife.com/shop and shop through other affiliate partners who may have stock available.
My order is stuck at customs, what can I do?
If your order is stuck at customs, please contact your courier who can help with this. If you need further assistance, you can reach out to our customer service.