What these terms cover. These are the terms and conditions on which we supply our online shop products, services and digital content to you (the Online Shop Terms of Sale).  If you are purchasing any tickets for events please refer to our Event Terms of Sale. If you are purchasing Therapy services, please refer to our Therapy Terms.

Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us  to discuss.

Other Terms

There are a number of other terms that may apply to you including:

Privacy policy

Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

• You are an individual.
• You are buying wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

Business Customers. If you are a business customer these Online Shop Terms of Sale constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Online Shop Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Online Shop Terms of Sale.

Definitions

In these Online Shop Terms of Sale, the following capitalised words have these specific meanings.

‘Products’means an item(s) available for sale on the Website
‘Website’ means The School of Life Website (shop.theschooloflife.com)

Information about us and how to contact us

Who we are.We are Campus London Limited, whose registered address is 930 High Road, London N12 9RT and company registration number is 14535146(trading as The School of Life). Our registered VAT number is GB915982981. The parties to these Online Shop Terms of Sale are: (1) the person who makes the purchase, referred to throughout the Online Shop Terms of Sale as “you” or “your”, and (2) our company, Campus London Limited, referred to in the Online Shop Terms of Sale “The School of Life”, “we”, “our” and “us”.

How to contact us. You can contact us by emailing us at customerservice@theschooloflife.com.

How we may contact you.If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
You should keep all your personal information up to date. You may add additional addresses as required, and set a default address for delivery. Please note that we will not retain your credit or debit card details.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract With You

How we will accept your order.Our acceptance of your order will take place when we email you confirming the Products are available and your order has been accepted.  At this point a contract will come into existence between you and us.  Before clicking the ‘Confirm order’ button, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.

 If we cannot accept your order.Our Products are subject to availability. If we cannot fulfil your order for any reason, we will notify you as soon as we reasonably can and if you have been charged for the Product you will be refunded.  This might be because the Product is out of stock, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

Product Pricing Errors. We try to ensure that our Product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If you have already paid for the Products at the erroneous price, you will receive a full refund if you decide to cancel.

Product Images. Images of our Products on the Website are intended as a guide and the actual Product may differ slightly in some respects. All weights and dimensions given are approximate.

Your order number.We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Your rights to make changes

If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes

Minor changes to the Products or these Online Shop Terms of Sale. We may change the Product or these Online Shop Terms of Sale:

(a)    to reflect changes in relevant laws and regulatory requirements; and

(b)    to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.

More significant changes to the Products and these Online Shop Terms of Sale.   In the event we make any significant changes to the Product or Online Shop  Terms of Sale, we will use our reasonable endeavours to give you reasonable notice of these changes and if the Product you have ordered has materially changed you will have the right to cancel your order and receive a refund.

Providing the Products

Product Prices.  All Product prices shown on the Website are inclusive of any applicable UK VAT. Where you have requested delivery of your order to an EU country, the total cost of your order will include UK VAT. Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. However, it will include sales tax if appropriate which will be added to your order at checkout and paid on your behalf by us to the relevant local customs authorities. Please note that if you are ordering Products for delivery inside of the EU or internationally, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.

The prices shown do not include the delivery fee, which will be added to your total order price before you place your order.

VAT Changes. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

Delivery.The costs of delivery will be as displayed to you on our Website when you enter  your delivery address. We will endeavour to deliver the Products as soon as possible after confirmation of your order to the address specified in your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Products. We will try to keep you informed in the event of any delay.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated or eligible for a refund or resend.

Orders outside of the UK. If you are ordering Products for delivery outside of the UK, please check what taxes or duties may apply, as you will have to pay these yourself. We are not responsible for the charges you may have to pay once the Products reach the destination country.

Order Dispatch – UK Orders. Orders for next day delivery are dispatched from our UK warehouse on the same day if placed before 12pm Mon-Fri, and the next business day if placed after. We aim to dispatch all other orders within 2 working days. During busy periods dispatch and delivery times may be longer than usual.

Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs. If your order has been lost or was unable to be delivered to you please contact us after 5 days (for UK orders) and after 2 weeks (for international orders). Please note that we will try our best to resolve this issue but we may refund your order after a second failed delivery attempt.

 Order Dispatch – Outside of UK. All orders to addresses outside of the UK are sent using a tracked service and are shipped from the UK.  You will receive tracking information on dispatch by email. For overseas orders our delivery charges vary, the charge will be calculated in the checkout once you have entered your delivery address.  Please note that you are liable for all customs tax and duty payable and any related processing fees in connection with your order.  Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order. Please click here for further details.

We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Unable to Deliver.  If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Ownership. Provided you have paid for the Products in full, as soon as the Products are delivered to you, you become the owner of those Products and the risk will passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Products.

Right to Cancel – Consumers

If you are buying Products as or on behalf of a business, the rights contained in this clause do not apply to you. Business specific terms are set out below under “Business Customers”.

In line with your legal rights, may cancel the contract at any time within 14 days from the day you receive your Products.  If your order consists of multiple Products, the 14 day period runs from when you receive the last Product in your order. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the Products back.

We will refund the purchase price and the UK standard delivery fee within 14 days of either receiving the Products back, or you providing evidence of having returned the Products (for example, a proof of postage receipt from the post office), whichever is the sooner. Please note if you paid for faster or any form of special delivery, we will only refund the cost of standard UK delivery (if applicable). You will have to pay the cost of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days or if you only cancel part of your order (although you still have 14 days to return your Products and receive a refund for the cost of the returned Products) or for any international postage costs (i.e. any postage that is outside of the UK).

You must inform us in writing of your decision to cancel the contract.  We would prefer that you email us at customerservice@theschooloflife.com however the Standard Model Cancellation Form is included at the end of these terms if you wish to use that.

The Products must be returned to our warehouse at the following address immediately.:

The School of Life Returns
c/o Intermail Ltd
Horizon West
Canal View Road
Newbury
Berkshire
RG14 5XF

Please note that you are responsible for all return postage costs (except in respect of faulty Products) and return all Products at your own risk.

If the Products are faulty, we will pay for the cost of returning them to us.

If the Products are audio or video recordings or computer software, you may not remove them from the sealed packaging. If you do this, your will lose your right to cancel the contract.

The extent to which you can handle the Products is the same as it would be if you were assessing them in a shop.  You must take good care of the Products while they are in your possession. If you fail to do so, you may be liable to us for compensation.

For any international Product orders please be aware that the refund will be to the full value in GBP (Pounds Sterling) at the time of purchase. We cannot accommodate for any fluctuations in currency conversions from the date of purchase to the time of cancellation.

Returns

If you are a consumer who wants to cancel after the expiry of this initial 14-day period referred to above, this section applies.

We want you to be completely happy with your purchase. If, however, you would like to return an item, please do so within 30 days. To arrange a refund please contact our customer service team first by filling in the form here.

PLEASE NOTE: Returns on any purchases between 1 November and 1 January, can be made up to 31 January.

Unless the Products are faulty, Customers are responsible for all returns costs.

Items must be in original condition and returned with the original sales receipt.

If we have been unable to deliver your parcel and it is returned to our warehouse we will contact you regarding a refund. If we do not receive instructions from you within 2 weeks we will automatically refund your order.

Please note, refunds can only be made to the original card used to make the order. If this is not possible, then we will raise a gift voucher for the correct value.

Faulty, Lost or Damaged Products

We must be notified in writing within 14 days of receipt of Products about all faulty, damaged or missing Products at customerservice@theschooloflife.com. Please provide full details of the damage, fault or what is missing and pictures of the packaging and shopping label. Any notification later than this will result in a void claim.

If you think your order has been lost you will need to contact the customer service team within 1 month of purchase. Queries raised after this point will not be investigated.

Data Protection

In processing your personal data under these Online Shop Terms of Sale, we comply with all applicable Data Protection legislation. Please see our Privacy Policy for details.

Intellectual Property

All intellectual property in connection with the Products and any services provided by us belong and are the sole property of The School of Life or our licensors, including any website, trade mark or trade name, logo, software, text and graphics, and you agree that you will not infringe any such rights in any way.

Force Majeure

We will not be liable for any breach of these Online Terms of Sale which is a result of circumstances beyond our reasonable control, including but not limited to strike, lock-out, labour dispute, acts of God, acts of terrorism, war, epidemic, pandemic, riot, civil commotion, malicious damage, compliance with a law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, insolvency or bankruptcy of either party or any third party, fire, flood, snow and storm, exceptional weather conditions, difficulty or increased cost in obtaining workers, the Products or transport and other circumstances affecting the supply of the Products or services we provide.

Rights of Third Parties

A person who is not a party to this contract has no rights to rely upon or enforce any term of this contract. This does not affect any right or remedy of a third party which exists or is available outside of the Contracts (Rights of Third Parties) Act 1999.

Assignment

You may not transfer, assign or otherwise dispose of your interest in these Online Shop Terms of Sale without our prior written consent.

Severability

If any provision in these Online Shop Terms of Sale is deemed to be illegal, unenforceable or invalid for any reason, it shall be deemed to have been struck out and the remaining provisions shall survive and continue to be binding and enforceable.

No Waiver

Any failure by us to enforce any provision of these Online Shop Terms of Sale at any time shall not be construed as a waiver of such provision and shall not affect our right to enforce such provision.

Governing law and Jurisdiction – consumer

These Online Shop Terms of Sale are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

Governing law and jurisdiction – business.

If you are a business, any dispute or claim arising out of or in connection with these Online Shop Terms of Sale or contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the English courts shall have exclusive jurisdiction to settle any such dispute or claim.

Model Cancellation Form for Consumer Customers

(Complete and return this form only if you wish to withdraw from the contract)

To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

Business Customers

These terms are solely applicable to business customers.

Payment Terms.  The first three orders are pro forma. Pro forma invoices are to be paid for by credit/debit card/BACS. Subsequent orders are 30 days net after acceptance of application for credit account. Failure to pay your invoices within the agreed terms will put your account back onto pro forma. No further orders will be dispatched until the account is up to date. Failure to make payment may result in further legal action where necessary.

Late Payment.  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 Set-Off.  If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Online Selling.  Business customers may sell our Products with prior agreement on your own branded websites but we do not allow selling on any 3rd party portals such as eBay, Amazon etc. The School of Life brand is not to be sold on any 3rd party sites or marketplaces like eBay and Amazon and we do not sell to solely eBay or Amazon traders. If we find this happening we will no longer be able to supply you. In placing an order with us you are agreeing that you will not put our Products on any 3rd party portals. Offering our lines for sale online before you have paid or received an order is against our Online Shop Terms of Sale. Your order will be cancelled if we find this happening. We do not offer a dropship service; we insist our customers stock our Products before they offer them for sale. Our images are for use only with our permission, if we find our images being used without permission, we will cancel any orders for these lines.

 Customs & Duty.  Please note that all international shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If the customer rejects a delivery of stock, they will be responsible for all charges incurred for customs clearance, delivery, returns and warehousing. Also any damages or breakages incurred while the Products are being returned are also the responsibility of the customer.

Missing / Damaged Orders. If you think your order has been lost, or have received damaged Products, you will need to contact the retail team on orders@theschooloflife.com within a month of purchase. Queries raised after this point will not be investigated.

Packaging.  Please note that The School of Life is committed to minimising plastic waste and reducing, as far as possible, any environmental damage caused in the manufacture of our Products. To this end we will no longer be shrink-wrapping our Products except where strictly necessary for quality assurance. We appreciate the understanding of our retailers in working towards a more sustainable product development process.

Liability. Our entire liability to you for loss or damage arising out of your purchase of any Products from us is limited to the price paid for the Product(s) you purchased. The only exceptions to this are that we do not limit our liability for death or personal injury caused by our negligence, or for fraud, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We shall not be liable for any loss of business, loss of revenue or profits, loss of goodwill, lost opportunity, or any indirect, special, exemplary, consequential, incidental or punitive loss or damage whatsoever, even if advised of the possibility of such damages.

Gift Cards and Promotional Terms

What these terms cover. These are the terms and conditions on which we supply our gift cards and any promotions.

Why you should read them. Please read these terms carefully before you purchase a gift card or participate in a promotion. If you think that there is a mistake in these terms, please contact us  to discuss.

Other Terms

There are a number of other terms that may apply to you including:

Privacy policy